-- First of all, nothing is ever shipped, everything you order you simply download and save right to your computer.
HERE'S HOW YOU ORDER:
-- The ordering process is simple as well. Just choose from the Categories on the left what type of lesson you are interested in, and then choose your lesson or lessons that you want to buy, and add them to your cart.
STEP #2
-- Then you click "Checkout", and you can either log in if you are a returning member, or you create a user profile. Once you're ready to order just click "Submit Order" and you will pay with either your Credit Card or PayPal.
STEP #3
-- Once you pay, you an either return to the site and download your order, or check your email and you should have an email with the download link located within it. Click it and be taken back to the site where you download your order.
*** IMPORTANT ***
-- Make sure you download your lesson within 48 hours. Otherwise you will get an error that says "You Have Nothing To Download" and you will need to email me to Resend Your Order.
-- Follow These Steps In Order To Properly View Your Video Lesson:
HERE'S HOW YOU VIEW YOUR LESSONS:
You can download 7zipfree HERE.
-- Once you have downloaded & installed 7zip...
Here are some basic instructions for opening a .zip file with 7zip: using the right click on your mouse.
Select > Extract Here
OR > Extract to [...folder name...]
The files will be copied to the same folder where you executed the operation.
Step #2 - The Tab is a .pdf file and will open in Adobe Acrobat Reader
You can download it free HERE.
Step #3 - The Movie is a .mov file and will open in either
1. Quicktime
or
2. VLC (both are FREE and work on Windows)
-- You can download Quicktime free HERE.
-- You can download the VLC Player FREE HERE!!
(A lot of people really love the VLC Player!!)
-- It supposedly works better than Quicktime for Windows Users! Give it a Try!
Step #4 -- You're Ready to Start Learning!
-- Once everything is downloaded, simply print out your TAB (if it comes with it)
and set it on a stand if front of you, and play the lesson movie, and start learning!!! It's that easy!
Q. When I click the download link it says I "Have Nothing To Download". What's up?
Make sure you download your lesson within 48 hours. Otherwise you will get this error and will need to email me to Resend Your Order.
Q. Do you sell DVDs? Do you Ship Anything?
No, I only do downloads, and I do not ship anything.
Q. I just ordered one of your lessons and nothing came in my email.
Make sure you check your "SPAM FOLDER" or your "JUNK MAIL" folder. Some e-mail services do not distinguish good emails for spam emails, and may put emails from my site in your junk or spam mail folder.
The best thing to do is to add the following 2 email address' to your address book within your email. This will prevent your email service from thinking my emails are spam.
Add this email to your address book:
Orders@OnlineLessonVideos.com
Q. I have a PC and it doesn't recognize the movie, and tries to open it in Windows Media Player?
All my lesson videos are .mov files and open in a program called Quicktime. Below is a link where you can download and install Quicktime for your PC for FREE.
Follow this link to download and install Quicktime FOR FREE on your pc.
Q. I am having trouble viewing the video on my pc, there is sound but no video.
This is a simple fix. All of my lesson videos are in .mov format. You will need to have the latest version of Quicktime installed on your PC. Macs usually already come with Quicktime installed.
Follow this link to download and install Quicktime FOR FREE on your pc.
Q. I've downloaded the movie lesson, but I don't know where it is.
Ok, make sure you remember where you save the lesson when you download it. I would recommend to make a Folder on you Desktop of your Computer called, "DOBRO LESSONS" or something like that. Then just save all of your lessons in that folder.
Q. I get an error message when I try to open my downloaded movie.
Remember to make sure you have the latest version of Quicktime. If you know you do, and you are just simply trying to open the .mov file and play your movie lesson and you get an error, something may have gotten messed up in the download process. This rarely happens, but if you think this is happening to you just let me know via email and I will tell you the steps in getting a new download that should be free of this issue.
Q. QuickTime plays with good audio but the video display is green and images flash in and out appearing as a negative photograph.
It was recently brought to my attention that some customers are having this problem or something similar. It is a really quick fix! You have to just check a certain box within the Quicktime preferences, and your videos will work fine afterwards.
CLICK HERE FOR STEP BY STEP INSTRUCTIONS ON WHAT TO DO TO FIX THIS.
Thanks to Doug Lacey for all his help on this one! 
Q. How many times can I watch the lessons I buy.
After you pay for the lesson, you download it permantely to your hard drive and can watch it as many times as you want. Just make sure you remember where you save it on your computer, so you can open it up after downloading it. I also suggest you make a backup copy incase anything happens to the original.
You will have 24 hours from when you buy your lesson(s) to download and save them. However, if you need more time just email me and let me know, and I can re-activate your download.
Q. How do I "Unzip" a .zip file and why do I need to do this?
In order for me to put videos and tabs together in the same flle I "zip" them together. In order for you to get into these files and view your tab and/or your video you will need to unzip the file. It's a really easy process and most computers will do this automatically when you click the file. However if you need further assistance check out the links below:
Here are the instructions on how to unzip a file with Windows Vista.
Here are the instructions on how to unzip a file with the Windows XP operating system.
Here's a link to download several "FREE" unzipping programs for Windows.
Q. Is it safe to order lessons through your site?
Ordering lessons through my site is totally safe!
Here's information about Pay Pal -
PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.
Is it safe to use?
PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
Why use PayPal?
- Make purchases or send money with PayPal – it’s free
- Shop and pay conveniently by saving your information with PayPal
- PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay
Q. How is your site different than all the other music lesson sites out there?
One of the main differences between my site and most of the sites out for lessons is that there are
*** NO MONTHLY FEES and NO HIDDEN FEES! ***
If you are like me, you have joined sites in the past that you worried about hidden fees or cancelling a membership down the road.
- You do not have any of those headaches with my site!
- You simply choose as many or as little lesson videos as you want and SIMPLY PAY FOR WHAT YOU WANT!
- You will never have to worry about any hidden fees.
- Just pay for what you want when you want it. It's really that simple!
- You are not bound by any contracts and do not have to worry about ever cancelling any sort of membership.
- Membership to my site is always FREE
Q. I paid with a Pay Pal "E-Check". Why does it say "Order Pending" and for how long?
I don't really recommend paying with an "E-check", but if you have to it usually takes a few days to a few weeks to authorize it. There's nothing I can do on my end to speed things up with this process. I think it's more of a hassle than just paying with your credit card with Pay Pal.
For any and all other questions, concerns, or lesson requests just email me at:
Orders@OnlineLessonVideos.com
Thanks!
~Troy~
